CandyPop Event Hire FAQs
Who operates the equipment?
Our staffed packages are operated by trained CandyPop team members. Equipment may only be operated by the client when a dry-hire arrangement has been agreed in writing.
Does hire time include setup?
No. We arrive before the booked service time to unload, prepare and test the equipment, so your full hire period is available for serving.
How much setup access do you require?
We normally need access 30–60 minutes before service. Larger or branded installations may require longer. The client must arrange timely venue access.
What access and parking are required?
Please tell us in advance about stairs, narrow doors, long walking distances, loading restrictions or lift access. Suitable loading and parking must be available close to the venue. Parking, congestion and venue fees may be added where applicable.
What power or water is required?
Most machines require a safe, dedicated 13-amp socket. Some services also need clean water. The client or venue is responsible for providing the facilities agreed for the booking.
Can you set up outdoors?
Yes, where conditions are safe. Equipment must be on firm, level ground and protected from rain, strong wind and excessive heat. We may pause, move or stop service where conditions could endanger guests, staff or equipment.
What happens if venue access is delayed?
Late access may reduce service time. We will always try to help, but waiting or overtime charges may apply where delays are outside our control.
Can I extend the hire time?
Usually, subject to staff and equipment availability. Any extension must be agreed with CandyPop and may involve an additional charge.
How is my booking secured?
A booking is secured only after written confirmation and receipt of the required payment or non-refundable booking deposit. Enquiries and quotations do not reserve a date.
When is the remaining balance due?
The balance is normally due 72 hours before the event, or by the deadline on your invoice. We may be unable to dispatch equipment if cleared payment has not been received.
What happens if I cancel or postpone?
Booking deposits are non-refundable. Cancellation, postponement and date-change charges depend on the notice given and costs already committed. Changes are subject to availability and must be confirmed in writing.
What if guest numbers or requirements change?
Please notify us as early as possible. Prices and quantities are based on the details supplied at booking. Additional servings, staff, equipment or time are not guaranteed unless agreed and paid for in advance.
How do you manage allergens and dietary requirements?
Tell us about all dietary and allergen requirements before the event. Ingredient and allergen information is available on request. Although we follow food-safety procedures, allergens may be present in the preparation or service environment, so we cannot guarantee a completely allergen-free service.
Who is responsible for children and guests?
The client remains responsible for supervising children and guests around hot, electrical or moving equipment. Guests must follow safety instructions given by our staff.
Who is responsible for loss or damage?
The client may be charged for equipment, stock or property lost, damaged or misused by the client, venue or guests. Dry hire may require identification and a refundable security deposit.
How does branding approval work?
Branding is optional. The client must supply suitable artwork by the agreed deadline and confirm permission to use it. Colours and placement may vary slightly because of printing, materials or equipment dimensions. Production begins after approval and payment.
What compliance documents can you provide?
We hold £10 million public liability insurance and a 5-star food hygiene rating. PAT testing, RAMS and supporting certificates are available when required.
Important booking information
These FAQs provide general guidance. Your confirmed quotation, invoice and booking terms contain the details applying to your event and take priority if anything differs.