TERMS & CONDITIONS
Effective date: 10 August 2026
These Terms & Conditions apply to bookings made with CandyPop Events Hire Ltd (“CandyPop”, “we”, “us” or “our”). They should be read together with the quotation, invoice, booking confirmation and any written event schedule we provide. By paying a deposit, making full payment, confirming a booking in writing or allowing us to begin preparing the services, the client (“you” or “your”) confirms acceptance of these terms.
Nothing in these terms excludes or restricts any legal rights that cannot lawfully be excluded, including statutory consumer rights.
1. ABOUT US
CandyPop Events Hire Ltd provides staffed and, where specifically agreed, dry-hire event services including popcorn, candyfloss, slush, soft-serve ice cream, chocolate fountains, hot dogs, sweet carts, crêpes, mini Dutch pancakes, waffle sticks, hot chocolate, photo experiences, digital carts, branded equipment, branded packaging and related event services.
Business address: 100 The Highway, London E1W 2BX
Email: hello@slushcandypop.co.uk
Telephone: 07842 659 302
Website: www.slushcandypop.co.uk
CandyPop Events Hire Ltd is not currently VAT registered. VAT is therefore not added to our invoices unless we notify you otherwise in writing.
2. QUOTATIONS AND BOOKING FORMATION
A quotation is an invitation to book and does not reserve a date unless expressly stated. Quotations are normally valid for the period shown on the quotation and may be withdrawn before acceptance.
A booking becomes confirmed only when we have received the required deposit or agreed payment, issued written confirmation, and accepted the event details. Availability is offered on a first-confirmed basis. Verbal discussions, social-media messages or provisional holds do not create a confirmed booking unless we confirm this in writing.
Your quotation or invoice will identify the services, event date, venue, service time, approximate guest numbers, serving allowance, staffing, hire period and price. You must check these details promptly and notify us of any errors.
3. PRICES, DEPOSITS AND PAYMENT
Unless otherwise stated, prices are in pounds sterling and include only the services listed in the confirmed quotation.
A booking deposit is required to reserve staff, equipment and the event date. The standard deposit is £50 unless another amount is specified. A deposit is credited against the final balance.
The balance must be paid by the date shown on the invoice, normally 48 to 72 hours before the event. For same-day or imminent bookings, cleared payment may be required before 10:00 on the delivery day because vehicles and equipment are dispatched in advance.
We may suspend preparation or decline to dispatch equipment or staff if payment is overdue. This will not automatically cancel sums already due where we have reasonably incurred costs or reserved resources.
Additional agreed services, overtime, extra servings, waiting time, parking, congestion charges, tolls, additional staffing, difficult access or changes requested after confirmation may be invoiced separately.
Corporate clients may be required to pay in full in advance unless written credit terms have been approved. Purchase-order processes do not override the agreed payment deadline unless we accept this in writing.
4. CANCELLATION BY THE CLIENT
All cancellations must be made in writing by email or another written channel acknowledged by us.
Because event bookings reserve a specific date, staff and equipment, cancellation charges may apply. Charges will reflect the timing of cancellation, work already completed, non-recoverable costs, customised items, staff commitments and our reasonable loss of the opportunity to accept another booking.
Unless the quotation states otherwise, the booking deposit will normally be retained where a client cancels, to the extent it represents reasonable administration, preparation and reservation costs. We will not retain an amount that would be disproportionate to our actual or reasonably anticipated loss.
If cancellation takes place after branded goods, personalised packaging, ingredients, travel, accommodation, hired equipment or other event-specific items have been ordered, those non-recoverable costs remain payable.
Where cancellation occurs close to the event and we cannot reasonably rebook the date, part or all of the remaining price may be payable, subject to our duty to take reasonable steps to reduce avoidable loss.
Certain contracts for catering or leisure services to be supplied on a specific date may be exempt from the standard 14-day cancellation right applicable to some distance contracts. Where statutory cancellation rights apply, they are not affected by these terms.
5. POSTPONEMENT AND DATE CHANGES
Requests to change the date, time or venue are subject to availability and written agreement. We will make reasonable efforts to transfer the booking, but cannot guarantee availability.
Reasonable administration charges, additional travel costs, supplier charges, price increases and non-recoverable costs may apply. Event-specific or branded items already produced remain payable.
If we agree to transfer a booking, the replacement date must normally take place within 12 months of the original date, unless otherwise agreed. A further postponement may be treated as a cancellation where it causes significant additional cost or loss.
6. CANCELLATION OR CHANGES BY CANDYPOP
We may make reasonable operational substitutions where necessary, for example replacing equipment with an equivalent or better model, changing a staff member, or substituting an unavailable flavour or product after consulting you where practical.
If we cannot provide a material part of the confirmed service due to our fault, we will offer an appropriate remedy, replacement, price reduction or refund for the affected service. If we cancel the entire booking due to our fault, payments for services not provided will be refunded.
We are not responsible for losses caused by circumstances outside our reasonable control, but we will take reasonable steps to minimise disruption and communicate available alternatives.
7. EVENT DETAILS AND CLIENT RESPONSIBILITIES
You must provide accurate event details, including the full venue address and postcode, event date, required service times, guest numbers, event type, venue contact, access arrangements, parking and loading information.
You are responsible for obtaining permission from the venue for our equipment, food service, power use, setup and staffing. You must disclose venue restrictions, security procedures, induction requirements, loading times, lift dimensions, access passes and any requirement for RAMS, PAT records or insurance documents with sufficient notice.
You must provide safe, level and suitable operating space and ensure that access routes are clear. Heavy equipment must not require stairs unless agreed in writing. Unnotified stairs, excessive carrying distances, unsuitable lifts, restricted loading, lack of parking or delayed access may cause additional charges or reduce service time.
You must provide suitable power sockets and water access where specified. Power must be safe, reliable and sufficient for each item. We are not responsible for delays or failure caused by venue power, generators, extension leads, water supply, internet connectivity or facilities outside our control.
8. DELIVERY, SETUP AND COLLECTION
We normally arrive before the service start time to unload and set up. The required arrival window depends on the equipment, access and venue procedures.
The hire or serving period begins at the confirmed service time unless delay is caused by us. Delays caused by the client, venue, security, inaccessible loading, unavailable power, incorrect information or other matters outside our control do not automatically extend the service period.
We may charge reasonable waiting time, overtime or additional parking costs. Collection and pack-down may continue after guest service ends. The client must ensure continued access until our equipment has been removed.
9. STAFFED SERVICES
Unless dry hire is expressly agreed, machines are operated only by our trained staff. Clients and guests must not operate, move, adjust or interfere with equipment.
Our staff are entitled to a safe and respectful workplace. We may pause or end service if staff experience threats, harassment, violence, dangerous behaviour, severe intoxication, unsafe crowding or interference with equipment. Where reasonably possible, we will first ask the client or venue to address the problem.
Appropriate breaks, drinking water and welfare access must be available for longer bookings. Staffing levels are based on the confirmed service and guest numbers. Material increases may require additional staff or adjusted serving expectations.
10. SERVINGS, GUEST NUMBERS AND SERVICE SPEED
Serving figures are estimates based on standard portions and the agreed package. “Up to” quantities are maximum allowances, not guaranteed consumption. “Unlimited” service means reasonable continuous service during the booked period using the agreed equipment and staffing; it does not mean an unlimited quantity after the service period or beyond the practical output of the equipment.
Service speed is affected by guest demand, venue layout, power, menu choices, personalised preparation and guest behaviour. We use commercial equipment and reasonable staffing but cannot guarantee that queues will never form.
You must notify us of material guest-number changes. We may recommend additional stock, equipment or staff. If you decline, we are not responsible for shortages or slower service caused by attendance exceeding the confirmed number.
11. FOOD SAFETY, ALLERGENS AND DIETARY REQUIREMENTS
We take food hygiene and allergen management seriously. Ingredient and allergen information is available on request and may also be displayed at the event.
You must tell us in writing before the event about known allergies, intolerances, dietary requirements and venue food policies. Recipes, brands, flavours and suppliers may change, so guests with allergies must check the current allergen information before consuming any product.
Although reasonable precautions are taken, many products are prepared, transported or served in environments where allergens may be present. We cannot guarantee a completely allergen-free environment unless we expressly confirm a specific controlled arrangement in writing.
Children and vulnerable guests must be supervised by a responsible adult. The client must ensure that guests do not consume products unsuitable for them. Alcohol must not be added to slush or other products unless expressly agreed and managed lawfully.
12. EQUIPMENT, DAMAGE AND LOSS
All equipment remains our property unless expressly sold. Clients and guests must follow staff instructions and keep children away from hot, moving or electrical parts.
The client is responsible for loss of or damage to our equipment caused by the client, guests, venue staff or contractors, except for fair wear and tear or damage caused by our negligence. We may invoice the reasonable cost of repair, specialist cleaning or replacement, supported by evidence where appropriate.
For dry hire, separate dry-hire conditions may apply, including identification, a refundable security deposit, collection and return deadlines, cleaning requirements and responsibility for safe operation. Dry-hire equipment must not be sub-hired, moved to another address or used by an unapproved operator.
13. OUTDOOR EVENTS AND WEATHER
Outdoor setup must be agreed in advance. The client must provide a stable, level, weatherproof and properly sheltered area suitable for electrical and food equipment.
We may refuse or stop an outdoor setup where rain, wind, heat, cold, unstable ground, flooding or another condition creates a safety, hygiene or equipment risk. This decision will be made reasonably, with safety taking priority.
Weather risk remains with the event organiser. You should arrange a suitable indoor or covered alternative. A weather-related inability to operate does not automatically create a refund where we attended, committed staff and equipment, or incurred costs, but we will consider any recoverable savings and reasonable alternatives.
14. BRANDED AND PERSONALISED WORK
You must provide logos and artwork by the stated deadline in a suitable high-resolution format. You confirm that you have permission to use all artwork, trademarks, photographs and wording supplied to us.
You are responsible for checking proofs, spelling, colours, dates and design details. Approval authorises production. Changes after approval may be chargeable and may not be possible.
Screen colours may differ from printed colours. Minor variations in positioning, finish, material, machine shape or colour reproduction are not defects where the overall result reasonably matches the approved design.
Custom-printed, personalised or branded items cannot normally be reused and their reasonable production cost remains payable if the event is cancelled.
15. PHOTOGRAPHY AND PUBLICITY
We may photograph our equipment and setup for operational records. We will seek appropriate permission before deliberately using identifiable photographs of guests or private event content for marketing.
You must tell us in writing before the event if photography is prohibited or subject to venue or client approval. For branded campaigns, any agreed confidentiality, embargo or content-approval requirements must be confirmed in writing.
16. CONFIDENTIALITY AND CORPORATE EVENTS
We will take reasonable care of non-public event information shared for the booking. Confidentiality obligations do not apply to information already public, independently known to us, lawfully received from another source or required to be disclosed by law.
A separate non-disclosure agreement, supplier onboarding process or security protocol applies only if accepted by us in writing before the event.
17. HEALTH, SAFETY AND COMPLIANCE
We can provide relevant risk assessments, method statements, PAT information and public-liability insurance evidence when reasonably required. Requests must be made with sufficient notice.
The client and venue remain responsible for overall event management, crowd control, emergency procedures, venue licensing and site safety outside our immediate work area.
We may decline any instruction that is unsafe, unlawful, contrary to food-hygiene requirements, outside the confirmed service or likely to damage equipment.
18. FORCE MAJEURE AND EVENTS OUTSIDE REASONABLE CONTROL
Neither party is liable for failure or delay caused by circumstances outside its reasonable control, including severe weather, flood, fire, road closure, major transport disruption, venue closure, utility failure, epidemic restrictions, civil emergency, industrial action, government action or supplier failure that could not reasonably have been avoided.
The affected party must communicate promptly and take reasonable steps to reduce the impact. We may offer rescheduling, substitution or a fair adjustment taking account of services performed, irrecoverable costs and savings. Nothing in this clause permits us to retain payment for services we cancel without considering applicable consumer law and actual loss.
19. LIABILITY
We are responsible for foreseeable loss or damage caused by our breach of contract or negligence. We are not responsible for loss that is not a foreseeable result of our breach, or for loss caused by inaccurate client information, venue failure, guest misconduct or matters outside our reasonable control.
For business clients, we are not liable for indirect or consequential loss, loss of profit, revenue, opportunity, anticipated savings or goodwill, except where the law does not permit exclusion.
Where lawful, our total liability relating to a booking will not exceed the total amount paid or payable for that booking. This limit does not apply to death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot legally be limited.
Nothing in these terms excludes responsibility for services not performed with reasonable care and skill or otherwise restricts mandatory statutory rights.
20. COMPLAINTS
Please raise any concern with the event supervisor as soon as possible so we have an opportunity to resolve it during the event.
Formal complaints should be emailed to hello@slushcandypop.co.uk within a reasonable time and should include the booking name, event date, details of the issue and supporting photographs where relevant. We aim to acknowledge complaints promptly and investigate fairly.
Failure to complain immediately does not remove legal rights, but may affect our ability to investigate issues that could have been corrected at the event.
21. DATA PROTECTION
We use personal information to manage enquiries, bookings, payments, event delivery, legal compliance and customer service. Our Privacy Policy explains how information is used, stored and shared and how individuals can exercise their rights.
You must not provide personal data about guests or staff unless necessary and lawful. Where a client provides attendee information for branding, gifting or guest management, the client confirms it is entitled to share that information.
22. INTELLECTUAL PROPERTY
Our website content, package descriptions, photographs, designs and business materials remain our intellectual property or that of our licensors. They may not be copied or commercially reused without permission.
Client-owned logos and artwork remain the client’s property. We receive a limited licence to use them only as required to produce the agreed services and any separately approved publicity.
23. THIRD-PARTY SUPPLIERS
We may use suitable employees, freelancers, delivery providers and specialist suppliers to fulfil a booking. We remain responsible for the parts of the service we have contracted to provide, subject to these terms.
Third-party venue rules, parking operators, payment providers and external platforms may have their own terms. We are not responsible for their independent acts unless we are legally responsible for them.
24. CHANGES TO THESE TERMS
The version accepted when the booking is confirmed applies to that booking. We may update website terms for future bookings. A material change will not be applied retrospectively to a confirmed booking without agreement, except where required by law.
If a quotation, invoice or expressly agreed written term conflicts with these general terms, the more specific written term will take priority for that booking.
25. GENERAL
If any provision is found unlawful or unenforceable, the remaining provisions will continue in effect.
A delay in enforcing a right does not waive that right. No person other than the client and CandyPop has the right to enforce this contract unless the law provides otherwise.
These terms and the confirmed booking documents form the agreement between the parties and replace earlier discussions relating to the same booking, while not excluding liability for fraud.
26. GOVERNING LAW AND JURISDICTION
These terms are governed by the law of England and Wales.
Consumers may bring proceedings in the courts available to them under applicable consumer law. Business clients agree that the courts of England and Wales will have exclusive jurisdiction, unless otherwise agreed in writing.
CONTACT
CandyPop Events Hire Ltd
100 The Highway
London
E1W 2BX
Email: hello@slushcandypop.co.uk
Telephone: 07842 659 302
Website: www.slushcandypop.co.uk
Please retain a copy of these terms with your quotation, invoice and booking confirmation.